COMPLETE PUBLIC ANSWERS

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ANSWER LIBRARY

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DATA & ANALYTICS

A-01Walmart Scintilla Basic vs Charter: what does each tier actually include?What Scintilla Basic and Charter include after the July 2026 release, how to confirm your tier, and which claims each tier can support in a Walmart line review.Last verified September 2026A-10How does an agency get Scintilla access, and does it need Verified Service Provider status first?How an agency gets Scintilla access: supplier sponsorship, Walmart Data Ventures Verified Service Provider status, an SPAA, separate logins, and what expires.Last verified September 2026A-19Why don't Scintilla Boards and Channel Insights sales match?Reconcile a Walmart Scintilla sales mismatch by checking the card, metric, dates, products, channels, and refresh times before escalating a difference.Last verified September 2026A-25Why won't my Scintilla report download?Locate a Scintilla report problem by separating generation, download, file opening, schedule, and data freshness before rebuilding the report.Last verified September 13, 2026 source review

GETTING PAID

A-02What is Walmart deduction code 22, and how do you dispute it?Code 22 is 'Goods Billed Not Shipped.' What triggers it, the freight paperwork that wins the dispute, and one dispute traced end to end through APDP.Last verified September 2026A-06How do you dispute a Walmart chargeback?Identify the charge's source before choosing a dispute route. Separate AP claims, Walmart-issued bills and post-audit notices using the actual documents.Last verified September 13, 2026 source reviewA-07Why did Walmart stop paying us? Investigating a confirmed debit balanceReconcile a confirmed Walmart supplier debit balance, separate posted credits from disputes, and establish what action Walmart requires for the account.Last verified September 13, 2026 source reviewA-20Why do the same Walmart deductions keep coming back?Find the pattern behind recurring Walmart supplier deductions. Separate correct charges from possible errors, trace the evidence, and test a prevention change.Last verified September 13, 2026 source reviewA-23Why is my Walmart EDI invoice acknowledged but missing from Accounts Payable?Trace an acknowledged Walmart EDI invoice to its last confirmed stage. Separate syntax acceptance, AP processing and payment, with a short investigation note.Last verified September 13, 2026 source reviewA-26Walmart approved our deduction dispute. Why haven't we received the credit?Trace an approved Walmart AP dispute through the approved amount, recorded credit, application and remittance without expecting a separate deposit.Last verified September 13, 2026 source review

PORTALS

A-03Supplier One vs Retail Link: which Walmart portal owns what?What moved to Supplier One, what still lives in Retail Link, and where Walmart posts the dated moves while the migration is still in progress.Last verified September 2026A-24Walmart issued this PO. Why can't I find it in Supplier One?Find a known Walmart purchase order by checking its source, supplier agreement and search scope. Keep a missing result separate from an order cancellation.Last verified September 13, 2026 source review

FUNDAMENTALS

A-04How do Walmart weeks work? WM weeks, quarters, and the 53-week yearWalmart supplier weeks run Saturday to Friday with a 4-5-4 month pattern. Learn the fiscal-year boundary, WMYYWW and Scintilla labels, and a worked conversion.Last verified September 2026

MARKETPLACE

A-05Why is your Walmart Marketplace listing unpublished?Why a Walmart Marketplace listing is unpublished, where Seller Center shows the reason, and how to trace a pricing-triggered unpublish.Last verified September 2026A-08Why doesn't your Walmart Marketplace payout match your sales?Why Walmart Marketplace payouts do not match sales, how report grain and holds affect the total, and how to tie the statement to the deposit.Last verified September 2026A-13How do you connect or reauthorize a solution provider in Walmart Seller Center?Where the solution provider connection lives in Seller Center, what the OAuth grant covers, yearly renewal, and the end-of-September 2026 Delegated Access cutoff.Last verified September 2026A-14What does Walmart Marketplace's holiday return window change for sellers in Q4 2026?What Walmart Marketplace's 2026 holiday return window covers, how it treats seller-fulfilled and WFS orders, and how to plan for the January refund lag.Last verified September 2026A-17Why is my WFS shipment delivered but inventory not available to sell?Trace a delivered WFS shipment through receiving, transfers, inventory availability and publication before deciding what to fix or send to Seller Support.Last verified September 2026

REPLENISHMENT

A-09Why did Walmart stop ordering your item? Status, stores and PO checksInvestigate a Walmart store item's order gap using item status, issued POs, inventory, forecasts and the correct meaning of traited and valid stores.Last verified September 13, 2026A-21We have inventory. Why are Walmart stores still out of stock?Trace Walmart inventory from the supplier to the shelf. Use store-level evidence, a Scintilla Basic path and a worksheet to find the next check and owner.Last verified September 13, 2026 source reviewA-30Walmart's demand forecast is higher than our POs. Which number should we plan around?Separate Walmart demand forecasts, projected orders and issued POs. Compare dated quantities without treating customer demand as a purchase commitment.Last verified September 13, 2026 source reviewA-31We entered our warehouse closure. Why are Walmart orders still arriving?Check the closure's facility, lanes, dates and order flow. Separate existing POs, manual orders and documented Ship Point Management exceptions.Last verified September 13, 2026 source review

SAM’S CLUB

A-11Can I pull Sam’s Club member data in Scintilla?Where Sam’s Club sales, inventory, member, and basket data actually live, why Scintilla is the wrong path until the announced 2027 expansion ships, and what access to confirm first.Last verified September 2026

MERCHANDISING

A-12Did the Walmart Rollback work for the supplier? What to close before you call it a winWhy units up and ROAS above target do not settle a Walmart Rollback: the unit-versus-AUR test, the OTIF charge that bills later, and the store position to confirm.Last verified September 2026

TECHNICAL WORKFLOWS

A-15Walmart Listing Quality vs Content Quality reports: which one tells you what to fix?Use Walmart's Listing Quality and Content Quality reports to separate offer problems from attribute edits, avoid duplicate totals, and assign the right owner.Last verified September 2026

ADVERTISING

A-16Why did Walmart Connect ROAS fall, and what should you check before changing bids?Diagnose a Walmart Connect ROAS decline with comparable data, item health, click cost, conversion, and basket value before choosing a bid or catalog change.Last verified September 2026

ITEM SETUP

A-18Why is my Supplier One item setup stuck?Find the item, status, and evidence behind a stalled Walmart Supplier One setup, then separate supplier corrections from approval and technical issues.Last verified September 13, 2026 source reviewA-27Our Walmart cost change was approved. Why do POs still show the old cost?Compare the approved cost scope and effective basis with the item record and issued PO version before changing invoice costs or assuming a pricing error.Last verified September 13, 2026 source reviewA-28Why doesn't my Walmart PO quantity match our case pack?Reconcile a Walmart purchase-order quantity with the correct unit, item configuration, and physical pack before deciding what needs correction.Last verified September 13, 2026 source reviewA-29Why is my Supplier One content update still missing from Walmart.com?Trace a successful Supplier One content update through the submission, catalog, and live item page, then identify the evidence needed for review.Last verified September 13, 2026 source review

EDI & RECEIVING

A-22We sent the ASN. Why does Walmart say "No ASN Received"?Trace a missing Walmart ASN from the exact shipment to receipt and processing evidence. Separate a sent file, a 997 and the current ASN status.Last verified September 13, 2026 source review